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Return Policy

Custom Orders

We are pleased to offer AZ Faux Beams Products that are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or cancelled once it is in production.

In Stock Orders

Products that are returnable must be done so within 15 days of receipt of products and are subject to a 20% restocking fee. No products which have been modified, painted or stained are eligible for return. Items must be in resale condition. AZ Faux Beams will pay for return shipping costs if there is any error in products sent; otherwise the return shipping is your responsibility. Contact AZ Faux Beams if you have questions.

  • For authorized returns please call us at 888-314-BEAM to acquire your Return Merchandise Authorization (RMA) number. Please write RMA number on the box.

  • Returning product must be properly boxed and insured.

  • Credit will be issued after receipt and inspection of merchandise.

Color Variances

There could be very slight color variance in products, especially if ordered at different times, similar to dye lots in carpeting or fabrics. Color variances are not a valid reason for returns.

Texture Differences

Textures may differ in products of the same style, especially if model numbers differ. If you need a repeating pattern in any certain item, please let us know so we can make every effort to satisfy your request.