All shipments are sent via ground service or common carrier. The product’s size and weight and the shipment’s destination determine shipping charges and method of delivery. After checkout, you will receive an order confirmation that will not include shipping charges. All products going common carrier and ground service will be figured and you will be notified of the cost before they ship. Once we get your approval of the shipping cost, that amount will be charged on your credit card. We do not add handing costs.
While shipping charges do vary, all shipments are FOB from the shipping point. AZ Faux CTA-quoteBeams, therefore, is not responsible for items once they are delivered to the appropriate carrier. The carrier assumes responsibility during the shipment. It is the responsibility of the purchaser to make delivery arrangements with the carrier.
Since most of our merchandise is custom-made, most orders generally take 3-6 weeks for delivery. However, in stock items can be shipped immediately. A customer representative will contact you via phone or email to let you know when your purchase is shipped.
Damage is rare, but does happen. Please note it is your responsibility to inspect the shipment before signing for it.If there is damage to your shipment, please read the guidelines below.
At Time of Delivery
If your shipment is damaged, you may reject the whole shipment or only the part that is damaged. Then contact us and we will reissue replacements immediately. If you find damage to your shipment, but choose to accept it anyway, you must have the driver note on the delivery receipt that the shipment is damaged and the driver must also sign the receipt.
We can file a claim with the shipping company for the damaged part of the order, but damages to the shipment are the responsibility of the shipping company. AZ Faux Beams will not be paying the claim for the damaged shipment, the shipping company will. Please keep all damaged merchandise and packing material for the trucking company's inspector. To reorder, please contact us immediately.
Note: If you sign for the damaged order and are filing a claim with the trucking company, you will need to re-order the damaged part of the shipment and pay for it at the time of re-ordering. The shipping company can issue a reimbursement check anytime within the subsequent 90 days by law.
Unseen Damage after the Truck Leaves
You have signed for your order (in good condition) and the trucking company has already left, but you now notice the order is damaged. You must call AZ Faux Beams immediately and provide pictures and any forms necessary in order to receive reimbursement for the product. Please keep all damaged merchandise and packing materials for the trucking company’s inspector. AZ Faux Beams will help with your claim, but damage to your shipment is the responsibility of the trucking company. If you do sign for your shipment without damage the shipping company limits claims to 1/3 (maximum) of the value for reimbursement. Hence the need to inspect before signing for your shipment. To reorder, call us immediately.
Note : If you sign for the damaged order and are filing a claim with the trucking company, you will need to re-order the damaged part of the shipment and pay for it at the time of re-ordering. The shipping company can issue a reimbursement check anytime within the subsequent 90 days by law.