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Returns & Exchanges

Custom Orders

AZ Faux products are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or cancelled once it is in production.


AZ Faux products are custom manufactured and are not returnable without a RMA and may be subject to restocking fees.  No products which have been modified can be returned. All stained or painted products cannot be returned. Items must be in resale condition. AZ Faux will pay for return shipping costs if there is any error in products sent; otherwise the return shipping is your responsibility. Contact AZ Faux if you have questions.

  • For authorized returns please call us at 888-314-BEAM to acquire your Return Merchandise Authorization (RMA) number. Please write RMA number on the box.

  • Returning product must be properly boxed and insured.

  • Credit will be issued after receipt and inspection of merchandise.

Color Variances

There could be very slight color variance in products, especially if ordered at different times. Color variances are not a valid reason for returns.